Shipping and ReturnsWe use a variety of shipping solutions in order to give the consumer the best possible choice. The company shall ship all in stock items within 1-2 business days of orders being paid and completed.
In the rare situations where stock is not available for dispatch within 2 business days we will call or email the customer and offer a full refund if an acceptable delivery date cannot be agreed upon.
The company uses third party providers for shipping and we do not accept any liability for damage and loss of goods on behalf of the partners. Unless specified at checkout our preferred domestic shipping providers are AAE (Australian Air Express), Australia Eparcel, Temando or Fastway Couriers (Sydney Metro Areas). Delivery to most domestic addresses is 1-7 days via a Tracked service.
For international shipments we use Australia Post (www.auspost.com.au). Freight is via regular international freight and is not tracked. To find out expected delivery times please click here and select your delivery country. On international shipment any local duties and taxes that may be applicable will need to be paid for by the customer and are not included in our invoices. Tracked Fedex services are available by request but typically cost 2-3 times as much.
Place your order online; once you have entered your name and address details choose the collection method from the Shipping Options box then finish the checkout process by paying for your order. Orders are packed the day after payment has been received and will be available for collection generally after midday from our Brookvale, Sydney warehouse.
Refund Policy for Goods.
Returns Policy only applies to products sold by ECO Imports P/L on ThatBabyShop.com It does not apply to products sold by third parties, where third parties may be retailers, wholesalers or other merchants. These third parties are responsible for all faults and returns of goods.
Returns are simple and easy.
We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items within 30 days of receipt of your order. You may return products that meet each of the following criteria:
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error - for example an incorrect item shipped.
- Have the original invoice attached
- Are in their original packaging
- Are not used.
- Are not damaged due to unpacking or misuse.
Cancel Order Requests
With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. if you wish to cancel your order, contact us ASAP using the details below and quote your order number.
Questions, problems, suggestions?
If you have any problems with your order, please do not hesitate to use our contact us page.
Alternatively we can be contacted by phone at +61 2 7904 5236 or in writing at the following address:
c/o ECO Imports P/L,
PO Box 7383,
Warringah Mall Post Shop,